We want customers to be satisfied with their purchase.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery at:

info@thesubtleloudstudio.com

Please include photographs of the damaged item and packaging where possible.

A replacement or refund will be offered where appropriate.

Returns

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for cancelling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@thesubtleloudstudio.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Items made to order

We do not generally accept returns for change of mind unless otherwise required by law.

Lost Shipments

If an order is lost during shipping, please contact us and we will work with the carrier to resolve the issue.

Colour Variations

Please note that colours may vary slightly between screens and printed products due to differences in display calibration and printing processes.

Conditions for returns

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

  We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Advised via email please contact info@thesubtleloudstudio.com

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@thesubtleloudstudio.com

Returns and Refunds Policy